In the ever-evolving world of customer service, efficiency and communication clarity are paramount. With more businesses shifting to remote work and hybrid models, the demand for professional-grade noise-canceling headsets in call centers is higher than ever. In 2025, these headsets will do more than just deliver sound—they will reduce background noise, improve voice clarity, and keep agents comfortable through long shifts.
In this article, we explore the best noise cancelling headsets for call centers in 2025, based on performance, comfort, design, and value. We’ll help you navigate the top features to look for and recommend some of the most effective models available today.
Do noise cancelling headphones work on calls?
Noise-canceling headsets ensure that your voice is the focus of the conversation, filtering out background noise so your words are heard clearly. This is critical for client meetings, presentations, and collaborative calls. A noisy environment is distracting, especially during important calls.
Why Is Noise Cancelling Important in a Call Center?
Call centers are often buzzing with multiple agents speaking simultaneously. This noise can bleed into calls and create a poor customer experience. Noise cancelling headsets reduce unwanted background sound and focus on the speaker’s voice. This ensures:
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Clearer conversations
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Fewer misunderstandings
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Enhanced professionalism
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Improved productivity
There are two main types of noise cancelling:
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Active Noise Cancelling (ANC): Uses microphones to detect and cancel ambient sound.
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Passive Noise Isolation: Uses physical design (like padded ear cups) to block outside noise.
A top-tier call center headset will often combine both technologies for the best results.
Key Features to Look for in a 2025 Call Center Headset
When choosing the best noise cancelling headset for a call center, consider the following:
1. Microphone Noise Cancellation
A high-quality noise-cancelling microphone filters out background chatter, keyboard sounds, or air conditioning noise, ensuring the caller hears only the agent's voice.
2. Active Noise Cancelling for Ears
Agents working in busy or shared spaces benefit from ANC earcups to help them concentrate on calls.
3. Comfort for All-Day Use
Look for adjustable headbands, breathable cushions, and a lightweight design. Agents wear headsets for long hours, so comfort is crucial.
4. USB & Bluetooth Connectivity
Some models offer dual connectivity for flexibility between softphones and mobile devices.
5. Durability
Headsets in call centers take a beating — durability is essential. Reinforced cables, sturdy hinges, and solid construction make a difference.
6. Plug-and-Play or UC Certification
Choose a model compatible with your call software (Zoom, Teams, Cisco, etc.). UC-certified headsets are optimized for seamless use.
Top 5 Best Noise Cancelling Headsets for Call Centers in 2025
1. Jabra Evolve2 75
Best Overall for Professional Use
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Dual foam technology with ANC
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8-mic beamforming system for advanced voice pickup
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36-hour battery life
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Integrated busy light to prevent interruptions
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Certified for Teams and Zoom
Why We Recommend It: Jabra’s sound technology is top-tier. The Evolve2 75 is ideal for high-pressure environments where every call counts. The microphone is crisp, and the noise suppression is unmatched.
2. Poly Voyager Focus 2 UC
Best Wireless ANC for Busy Offices
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Acoustic Fence technology blocks background noise
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Smart sensors for auto-answer and dynamic mute alert
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ANC with three modes (off, mid, high)
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19 hours of talk time
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Lightweight with memory foam ear cushions
Why We Recommend It: Poly has a long-standing reputation in communication. This model is perfect for open office environments or agents who shift between calls and meetings.
3. Mairdi M890DBT
Best Value Noise Cancelling Headset
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Dual-mic noise cancelling with 90% background reduction
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Magnetic charging base
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Bluetooth + USB dongle for plug-and-play PC use
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40+ hour battery life
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Comfortable and adjustable design
Why We Recommend It: For call centers on a budget that still want top-tier features, the Mairdi M890DBT delivers exceptional clarity, comfort, and long-lasting battery life at a competitive price point.
4. Logitech Zone Wired
Best USB Wired Option for Consistency
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USB-C or USB-A connection
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Boom mic with noise suppression
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Lightweight build and stylish design
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Great for softphone and video calls
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Certified for Microsoft Teams and Google Meet
Why We Recommend It: Wired headsets eliminate Bluetooth connectivity issues. This model is dependable, clear, and stylish, making it a favorite in modern call centers.
5. EPOS | Sennheiser ADAPT 165 USB II
Best Hybrid Model for Flexibility
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Binaural stereo sound
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Noise-cancelling microphone
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USB and 3.5mm jack included
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Fold-flat design
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UC optimized
Why We Recommend It: This headset is ideal for agents who switch between desk and mobile. With classic Sennheiser audio performance, it delivers both function and form.
Who Should Use These Headsets?
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Call center agents: Whether handling tech support or sales, noise cancelling ensures professional, uninterrupted conversations.
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Remote customer service reps: Home offices aren’t always quiet. ANC and noise-filtering mics help keep distractions at bay.
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Team managers & supervisors: Jump on coaching or conference calls with high-fidelity audio.
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Sales reps: For phone-heavy roles, every word matters. Noise cancellation boosts confidence and accuracy.
5 Frequently Asked Questions (FAQs)
Q1: Do I really need active noise cancelling in a call center headset?
A: If you work in a noisy environment, ANC helps reduce distractions and fatigue. However, if your workspace is quiet, a headset with passive noise isolation and a good mic may be enough.
Q2: What’s the difference between mono and binaural headsets?
A: Mono headsets cover one ear and are great for multitasking. Binaural headsets cover both ears for immersive sound and better focus — ideal in noisy spaces.
Q3: How long should a call center headset last?
A: A quality headset can last 2–3 years or more, depending on usage and handling. Look for models with warranties and durable construction.
Q4: Can I use a Bluetooth headset for a full shift?
A: Yes, as long as the battery life supports it. Many headsets now offer 20+ hours of talk time, and models like the Mairdi M890DBT offer over 40 hours.
Q5: What makes a headset “call center ready”?
A: Features like noise-cancelling microphones, all-day comfort, reliable connectivity, UC compatibility, and inline controls are essential for call center work.
Final Thoughts
The best noise cancelling headset for call centers in 2025 depends on your specific needs — whether it’s wireless flexibility, all-day comfort, or premium audio performance. Brands like Jabra, Poly, Mairdi, Logitech, and EPOS continue to innovate, making it easier than ever to find the perfect headset for your team.
Whether you’re outfitting a team of 10 or 1,000 agents, the right headset will improve call quality, agent productivity, and overall customer satisfaction. Invest wisely — because in a call center, every word matters. Browse our top picks and use code MRD15 for 15% off your first purchase.
