In the world of call centers, the right headset can make all the difference in ensuring smooth communication, high productivity, and employee comfort. Whether you're managing customer support calls, handling technical troubleshooting, or working in a sales environment, choosing the best call center headset is crucial for both call quality and long-term comfort.
With so many options available, it can be overwhelming to decide which headset is best suited for your needs. In this comprehensive guide, we’ve rounded up the top 5 best call center headsets of 2025. All listed headsets are compatible with multiple devices and have proven best sellers in call center environments. Our recommendations include Plantronics, Sennheiser, Jabra, Logitech, and Mairdi headsets. Each headset on this list offers a combination of comfort, durability, sound quality, and noise cancellation to help you provide exceptional customer service. If you have any questions, contact support@mairdi.com and our team will be happy to help.
Why the Right Call Center Headset Matters
Before we jump into the specifics of the top headsets, it’s important to understand why the right headset is essential for call center operations. Call center agents spend hours on end communicating with customers, which means the headset needs to provide comfort, clarity, and reliability. Here are some of the benefits of investing in the right call center headset:
Comfort
Headsets designed for call centers prioritize comfort, allowing agents to wear them for long shifts without discomfort. Soft ear cushions, adjustable headbands, and lightweight designs make it easier to focus on the task at hand.
Sound Quality
Clear communication is crucial in a call center environment. A headset with excellent sound quality ensures that both the agent and customer can hear each other without distortion, static, or background noise.
Noise Cancellation
With numerous agents talking and other background noise, noise-canceling features become indispensable. A headset with active noise cancellation (ANC) or passive noise isolation allows agents to focus on calls without being distracted by ambient noise.
Durability
Call center headsets must withstand daily wear and tear. A durable headset can last longer and stand up to the rigors of frequent use.
Top 5 Best Call Center Headsets of 2025
1. Jabra Evolve2 85
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Type: Over-ear, Wireless
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Key Features: Active Noise Cancellation (ANC), 37 hours of battery life, and a boom microphone with noise-canceling technology.
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Comfort: Memory foam ear cushions and a lightweight frame ensure maximum comfort for all-day use.
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Best For: Large call centers, remote workers, and those needing superior noise cancellation.
Why It’s Great
The Jabra Evolve2 85 is a premium wireless headset that excels in both comfort and audio quality. Its advanced ANC feature blocks out the most distracting noises, creating an optimal environment for calls. The high-quality microphone reduces background noise, ensuring clear communication, and making it ideal for busy call center floors.
2. Plantronics Voyager Focus 2
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Type: Over-ear, Wireless
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Key Features: Smart sensor technology, 30 hours of battery life, ANC, and Bluetooth multipoint connectivity.
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Comfort: Adjustable headband, soft ear pads, and lightweight design for all-day wear.
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Best For: Agents who need both mobility and comfort in a hybrid working environment.
Why It’s Great
The Plantronics Voyager Focus 2 is known for its excellent noise-canceling microphone and rich sound quality. It’s great for environments with high noise levels, like call centers. The smart sensors automatically pause music when the headset is removed and resume when put back on, adding to its convenience. The wireless design offers freedom of movement, making it a great option for call centers with flexible workspaces.
3. Logitech Zone Wireless
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Type: Over-ear, Wireless
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Key Features: ANC, 14 hours of battery life, customizable controls, and USB-C dongle for wireless connection.
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Comfort: Cushioned ear cups and lightweight design ensure comfort during extended use.
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Best For: Small to medium-sized call centers, and remote agents.
Why It’s Great
The Logitech Zone Wireless headset is a fantastic option for call centers that value simplicity and ease of use. It offers effective ANC, making it ideal for employees working in noisy environments. The USB-C dongle offers a seamless wireless connection, while the ability to connect to multiple devices simultaneously boosts efficiency. It’s also compatible with all major communication platforms like Microsoft Teams and Zoom.
4. Sennheiser SC 660
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Type: Over-ear, Wired
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Key Features: Excellent sound quality, ultra-lightweight design, wide frequency response, and noise-canceling microphone.
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Comfort: Plush ear pads and lightweight build reduce fatigue during long shifts.
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Best For: Call centers with wired setups or hybrid environments.
Why It’s Great
Sennheiser is known for producing top-tier audio equipment, and the SC 660 is no exception. The sound quality is exceptional, with a wide frequency range for clear, rich audio. The wired design ensures no issues with connectivity, and the headset is designed to be comfortable enough for all-day use. The noise-canceling microphone ensures that background noise is filtered out, making every call sound professional.
5. Mairdi M890DBT
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Type: Over-ear, Wireless(Bluetooth)/ USB dongle
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Key Features: Bluetooth 5.2 Technology, Dual connectivity (Wireless & USB dongle), 40 hours of battery life, adjustable headband, and a noise-canceling microphone.
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Comfort: Memory foam ear pads, adjustable headband, and Mic boom 330° rotatable.
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Best For: Small businesses or home-based call centers.
Why It’s Great
The Mairdi M890DBT is an affordable headset offering both USB dongle and wireless options. It’s ideal for call centers that need flexibility in their communication tools. With Bluetooth connectivity, agents can switch between devices with ease, while the USB dongle connection ensures reliability for those who prefer it. The noise-canceling microphone filters out ambient noise, ensuring clear communication.
How to Choose the Best Call Center Headset
With so many options available, how do you choose the best call center headset? Here are some key factors to consider:
1. Noise Cancellation
In a noisy call center, noise cancellation is essential for ensuring that agents can focus on calls. Look for headsets with ANC or passive noise isolation to block out background chatter.
2. Comfort
Since agents wear headsets for hours at a time, comfort is paramount. Look for adjustable headbands, padded ear cushions, and lightweight designs to minimize discomfort during long shifts.
3. Connectivity
Decide whether you need a wired or wireless headset. Wireless headsets provide greater flexibility, while wired headsets offer a reliable connection without the need to recharge.
4. Sound Quality
Clear audio is crucial in any call center setting. Look for headsets with high-quality speakers and noise-canceling microphones to ensure your agents can hear and be heard clearly.
5. Battery Life
For wireless headsets, battery life is a crucial factor. Ensure the headset lasts at least 12-15 hours of continuous use to avoid disruptions during busy shifts.
Frequently Asked Questions (FAQ)
Q1: Are wireless headsets better for call centers?
A: Wireless headsets offer more flexibility and mobility, making them ideal for hybrid work environments or agents who need to move around. However, wired headsets are often more reliable and require less maintenance.
Q2: How do noise-canceling microphones work in call center headsets?
A: Noise-canceling microphones reduce background noise and focus on the speaker’s voice, ensuring clear communication even in noisy environments like call centers.
Q3: Can I use any headset for my call center?
A: No, not all headsets are designed for call centers. Look for models with comfort features, noise cancellation, and durability. Additionally, ensure the headset is compatible with your phone system or computer.
Q4: What’s the difference between passive and active noise cancellation?
A: Passive noise cancellation blocks sound by physically isolating the ear from external noise, while active noise cancellation uses technology to cancel out background noise electronically.
Q5: How do I maintain my call center headsets?
A: Regularly clean the ear cushions, check for wear and tear, and store the headsets properly when not in use. For wireless headsets, keep the battery charged and avoid overcharging.
Final Thoughts
Choosing the right headset is crucial for call center success. The best call center headsets provide clear audio, comfort, and durability, ensuring that agents can focus on delivering excellent customer service. Whether you’re looking for wired or wireless models, noise-canceling features, or multi-device connectivity, there’s a headset out there to suit your team’s needs.
By investing in the right headsets for your call center, you’re ensuring that your agents stay comfortable, productive, and engaged throughout their shifts. Take your pick from our top recommendations and improve your call center operations today! Browse our top picks and use code MRD15 for 15% off your first purchase.
