In 2025, small businesses continue to thrive in a highly competitive market, and one thing that’s crucial to their success is clear communication. Whether your team is working remotely or in the office, having the best call center headsets is essential for maintaining productivity, customer satisfaction, and effective collaboration.
With so many options available, selecting the right headset for your small business can be a daunting task. Fortunately, we’ve done the research for you and compiled a list of the top call center headsets for small businesses this year. From wired to wireless, noise-canceling to high-definition audio, these headsets are designed to meet the needs of modern customer service teams.
Why Choosing the Right Headset Matters for Small Businesses
A good call center headset can make a world of difference. It's not just about comfort; it’s about ensuring crystal-clear communication between agents and customers. The right headset can enhance audio quality, reduce background noise, and improve overall call experience. When your agents are handling high call volumes or sensitive customer inquiries, a reliable headset will ensure no words are lost in translation.
Additionally, the wrong headset can lead to frustration, increased errors, and ultimately, unhappy customers. As a small business, you can't afford that. That's why selecting the best headset for your call center is a smart investment that will pay off in better customer service and higher employee morale.
The Top 7 Best Call Center Headsets for Small Businesses in 2025
1. Jabra Evolve2 65 – The Hybrid Workhorse
Best for: Businesses with a mix of office and remote workers.
The Jabra Evolve2 65 stands out as one of the best headsets for small businesses in 2025. This wireless headset offers active noise cancellation (ANC), which is perfect for eliminating distractions in noisy office environments or busy home setups.
Why it’s great:
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Noise Cancellation: The ANC is so effective, it will block out the loudest environments, including background chatter and office noise.
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Comfort: Soft memory foam ear cushions ensure comfort during long hours of use.
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Battery Life: With 37 hours of battery life, it can last through a full workweek of calls.
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Compatibility: Works seamlessly with UC platforms like Microsoft Teams, Zoom, and more.
Best for: Hybrid teams who need flexibility, comfort, and reliability.
2. Yealink UH37 – The Budget-Friendly Performer
Best for: Small businesses looking for an affordable yet high-quality headset.
For businesses on a budget, the Yealink UH37 offers excellent noise cancellation and comfort at a price that won’t break the bank. It’s optimized for Microsoft Teams, making it a great choice for those already using the platform.
Why it’s great:
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Noise Cancellation: The built-in mic effectively cancels out background noise.
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Plug-and-Play: No software needed, just plug it into your computer or USB-A port.
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Lightweight: Its lightweight design ensures comfort for extended use.
Best for: Budget-conscious businesses looking for a solid headset for everyday call center tasks.
3. Mairdi M890BT – The Bluetooth Champion
Best for: Businesses with agents who need mobility and high-quality audio.
The Mairdi M890BT Bluetooth headset offers top-tier wireless connectivity, making it perfect for call center agents who need to move around during calls. With its strong noise-canceling microphone, it ensures clear communication even in noisy environments.
Why it’s great:
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Bluetooth Connectivity: Offers reliable wireless performance with a range of up to 100ft.
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Noise-Canceling Mic: Helps agents communicate clearly in noisy environments.
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Comfortable: Soft ear pads and adjustable headband for all-day wear.
Best for: Agents who need wireless freedom without compromising on call quality.
4. Poly Voyager 4220 UC – The Workhorse for Busy Teams
Best for: High-volume call centers requiring dependable performance.
Poly’s Voyager 4220 UC is designed to handle high call volumes, making it ideal for small businesses that need reliable and durable headsets. With noise-canceling technology, it ensures calls are clear and professional.
Why it’s great:
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Noise Cancellation: Dual microphones ensure crystal-clear communication.
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Durability: Built to last, it’s one of the most durable headsets in its class.
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Comfort: Plush ear cushions and an adjustable headband ensure comfort for long shifts.
Best for: Busy teams who need a headset that can keep up with their workload.
5. Logitech Zone Wireless – The Teams Specialist
Best for: Teams using Microsoft Teams and needing excellent audio quality.
Logitech’s Zone Wireless headset is specifically designed for Microsoft Teams users, offering excellent sound quality and noise cancellation. It’s a versatile headset that also works with other major UC platforms.
Why it’s great:
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Teams Integration: Optimized for Microsoft Teams with a dedicated Teams button.
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Dual Microphones: AI-driven noise cancellation to block out background noise.
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Comfort: Comfortable design with breathable ear cushions.
Best for: Teams heavily using Microsoft Teams for collaboration and communication.
6. Orosound Tilde Evo – The Hybrid Headset
Best for: Businesses needing a versatile headset for both mobile and computer use.
The Orosound Tilde Evo offers both wired and wireless modes, providing excellent flexibility for businesses that need a headset for both mobile and computer communication.
Why it’s great:
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Adjustable ANC: You can adjust the noise cancellation levels based on your environment.
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Battery Life: 28 hours of battery life, ensuring it can last through a full workday.
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Modular Design: Choose between on-ear or over-ear styles.
Best for: Businesses that need a multi-functional headset for different work environments.
7. Epos Impact 1000 – The Audiophile’s Choice
Best for: Small businesses where audio quality is critical.
Epos Impact 1000 is designed for audio perfection, providing crystal-clear sound and an adaptive ANC feature. It’s ideal for businesses that need high-definition audio for sensitive or important calls.
Why it’s great:
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Super Wideband Audio: Offers one of the clearest audio experiences on the market.
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Adaptive ANC: Adjusts the noise cancellation based on your environment.
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Comfortable for All-Day Use: Ergonomically designed for long wear.
Best for: Teams where superior audio quality is a priority.
FAQs
1. What are the key features to look for in the best call center headsets for small businesses?
The key features to look for include noise cancellation (both active and passive), comfort (adjustable headband and ear cushions), long battery life, and compatibility with UC platforms like Zoom or Microsoft Teams.
2. Are wireless headsets suitable for call centers?
Yes, wireless headsets are a great option for call centers, especially for businesses that require mobility. They provide freedom of movement without compromising on audio quality.
3. Which headset offers the best value for money in 2025?
The Yealink UH37 offers great value for money, providing excellent noise cancellation, comfort, and a plug-and-play setup at a reasonable price point.
4. How important is noise cancellation for call center headsets?
Noise cancellation is crucial for call center headsets as it helps reduce background noise, ensuring that calls are clear and undistracted, which improves both agent performance and customer satisfaction.
5. What is the best headset for Microsoft Teams users?
The Logitech Zone Wireless is specifically optimized for Microsoft Teams, offering seamless integration, excellent sound quality, and noise cancellation for Teams calls.
Conclusion: Choosing the Best Call Center Headsets for Your Small Business in 2025
Selecting the right call center headset is crucial for small businesses looking to optimize communication, improve customer service, and enhance employee comfort. As we've seen in 2025, the market is brimming with high-quality headsets that cater to various needs, from noise cancellation to wireless flexibility, all designed to meet the demands of busy customer service environments.
Whether you're seeking a budget-friendly option like the Yealink UH37, a versatile hybrid headset like the Orosound Tilde Evo, or a premium option with superior audio quality like the Jabra Evolve2 65, there's a perfect headset for your business. Each of the recommended models offers unique features tailored to different working conditions, from remote work setups to high-volume call centers.
Investing in the right headset not only boosts productivity but also helps foster clearer communication, reducing misunderstandings and ensuring smoother customer interactions. As you choose the best call center headset for your small business in 2025, consider factors like comfort, noise cancellation, compatibility with your UC platform, and your team's specific needs.
By choosing a headset that fits your business, you’ll improve both employee satisfaction and customer service quality, making it an essential investment for long-term success.
Now go forth and conquer those calls. Your customers will thank you.
